Shipping Policy
We process orders within 1-3 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation with tracking information once your order has shipped.
Shipping Options
- Standard Shipping (5-7 business days): Rates calculated at checkout based on order weight and destination.
- Expedited Shipping (2-3 business days): Available at checkout for an additional fee.
Free Shipping
We offer free standard shipping on qualifying orders. Check our current promotions for details.
Return Policy
We want you and your animals to be completely satisfied. If you're not happy with your purchase, we'll make it right.
Eligibility
- Returns accepted within 30 days of delivery
- Items must be unused and in original packaging
- Sale items and personalized products are final sale
How to Return
- Contact us via our Contact page with your order number and reason for return
- We'll provide a return authorization and instructions
- Ship the item back using a trackable method
- Refunds are processed within 5-7 business days of receiving the return
Exchanges
Need a different size or product? Contact us and we'll help you find the right fit.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and we'll resolve it promptly.